I purchased an Aqualifter back in May for an ATO pump. Last week it stopped working. I saved my box and receipt but the store I purchased it from is no longer in business. The box does state it has a one year warranty.
So I googled the company, found a phone number and left a message on a custmoer services reps number.
They actually called me back.
They didn't ask what I was using it for, they didn't ask me for a copy of my receipt,t hey didn't ask me to send the pump to them, all they asked me was for my address.
There sending me a brand new pump, free of charge, I don't even pay shipping, and they apologized for there pump not working.
I'm pretty stoked.
Thanks Tom Aquarium Products.