BrianB Posted December 27, 2019 Share Posted December 27, 2019 I am having some problems getting fusion to work. It is hooked with a wired connection. It used to work just fine 3 years ago when I initially hooked it up. If anyone can help me out I would be appreciated. I can change my settings using a ip address, just can not seem to be able to connect to fusion. i Quote Link to comment Share on other sites More sharing options...
albertareef Posted December 27, 2019 Share Posted December 27, 2019 I'm guessing John will be here shortly to give you a hand @SuncrestReef If you haven't checked out his 14 part tutorial on Apex programming you should do so when you get a chance. Not necessarily to fix this particular problem but it's a great general resource. 1 Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted December 28, 2019 Share Posted December 28, 2019 1 hour ago, BrianB said: I am having some problems getting fusion to work. It is hooked with a wired connection. It used to work just fine 3 years ago when I initially hooked it up. If anyone can help me out I would be appreciated. I can change my settings using a ip address, just can not seem to be able to connect to fusion. Which model is your Apex? When you log into Fusion, does it show that you have an Apex linked to your account? Quote Link to comment Share on other sites More sharing options...
BrianB Posted December 28, 2019 Author Share Posted December 28, 2019 I am not sure on the model # When I go to the menu and it says fusion down. Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted December 28, 2019 Share Posted December 28, 2019 5 minutes ago, BrianB said: I am not sure on the model # When I go to the menu and it says fusion down. Since you said you used it 3 years ago, I need to know if it's the 2016 model, the Apex Classic, or the Apex Jr: Apex 2016: Apex Classic: Apex Jr: Next, I need to know what it says if you log in to https://apexfusion.com Quote Link to comment Share on other sites More sharing options...
BrianB Posted December 28, 2019 Author Share Posted December 28, 2019 I have the apex classic Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted December 28, 2019 Share Posted December 28, 2019 13 minutes ago, BrianB said: I have the apex classic OK. Maybe you missed my other question above: I need to know what it says if you log in to https://apexfusion.com Also, what kind of device are you using to connect? iPhone/iPad, Android, PC, Mac? The newly updated IOS Fusion app greatly simplifies the setup process. Quote Link to comment Share on other sites More sharing options...
BrianB Posted December 28, 2019 Author Share Posted December 28, 2019 It says ApexFusion down Quote Link to comment Share on other sites More sharing options...
BrianB Posted December 28, 2019 Author Share Posted December 28, 2019 Not sure why it's doing that now when it was working just fine before I shut everything down 3 or 4 years ago. There is one differance I upgraded to 500/500 and they put in a new router which is garbage. Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted December 28, 2019 Share Posted December 28, 2019 I think you're misunderstanding my question. Don't look at your blue Display module. On your computer or your phone, browse to https://apexfusion.com and log in. Once you've logged in, what does the screen show? And let me know what kind of phone or computer you're using because that will dictate how we proceed with troubleshooting. Quote Link to comment Share on other sites More sharing options...
The ReefBox Posted December 28, 2019 Share Posted December 28, 2019 So just FYI. My old classic did the same thing. How long has it been out of operation? I called neptune after exhausting all options and have some pretty talented people remotely log in and still could not get it to work. I opened a ticket and neptune tried logging in remotely and doing a software update and reboot, still nothing. They offered me an upgrade to the new version for 150$ which I did and worked like a charm 1 Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted December 28, 2019 Share Posted December 28, 2019 @BrianB Did you figure it out? Quote Link to comment Share on other sites More sharing options...
BrianB Posted December 28, 2019 Author Share Posted December 28, 2019 I no I never was able to figure it out. Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted December 28, 2019 Share Posted December 28, 2019 12 minutes ago, BrianB said: I no I never was able to figure it out. Do you still want help? I asked you several questions last night but you didn't give any answers. Quote Link to comment Share on other sites More sharing options...
BrianB Posted December 28, 2019 Author Share Posted December 28, 2019 Sorry yes I still need help. Here is what shows up on the apexfusion website Quote Link to comment Share on other sites More sharing options...
BrianB Posted December 28, 2019 Author Share Posted December 28, 2019 Also, I have used my phone and my computer to go the the apex site. Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted December 28, 2019 Share Posted December 28, 2019 I'd recommend removing the Apex from Fusion, then walking through the basic setup process to re-link it. 1. On your Fusion account, click the red dropdown button, then click Remove. 2. Follow the steps in the Getting Started Guide to link your Apex: https://www.neptunesystems.com/getstarted/apexclassic/ 1 Quote Link to comment Share on other sites More sharing options...
BrianB Posted December 28, 2019 Author Share Posted December 28, 2019 Can I completly reboot my apex and restart everything. Basically set it up as if it were new? Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted December 28, 2019 Share Posted December 28, 2019 44 minutes ago, BrianB said: Can I completly reboot my apex and restart everything. Basically set it up as if it were new? Yes, but you still need to remove it from Fusion before you can add it back. Follow this guide as if you are selling it to a new owner: https://forum.neptunesystems.com/showthread.php?7399-Transfering-an-Apex-To-or-From-Someone-Else Quote Link to comment Share on other sites More sharing options...
BrianB Posted December 28, 2019 Author Share Posted December 28, 2019 Ok thanks I will work on it some more. I am getting a little frustrated. Quote Link to comment Share on other sites More sharing options...
BrianB Posted December 29, 2019 Author Share Posted December 29, 2019 I tried setting it up using the setup guide and it still won't connect Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted December 29, 2019 Share Posted December 29, 2019 19 minutes ago, BrianB said: I tried setting it up using the setup guide and it still won't connect Did you first remove it from Fusion, and did you reset it back to factory defaults before following the setup guide? Quote Link to comment Share on other sites More sharing options...
BrianB Posted December 29, 2019 Author Share Posted December 29, 2019 Ok thanks I will work on it some more. I am getting a little frustrated. I did remove it from fusion, but I never reset it to factory defaults because I wasn't completly sure how to reset it. Quote Link to comment Share on other sites More sharing options...
SuncrestReef Posted December 29, 2019 Share Posted December 29, 2019 8 minutes ago, BrianB said: Ok thanks I will work on it some more. I am getting a little frustrated. I did remove it from fusion, but I never reset it to factory defaults because I wasn't completly sure how to reset it. Follow these steps from the Neptune forums to reset it: 4. If you have an Apex Classic model (Apex Classic, Apex Gold, Apex Lite, or Apex Jr): Do an Initialize All of the Apex using the classic web pages (Configuration->Misc Setup page-Initialize memory->Initialize All) or through the display module menu system (System->Init Memory->Init All). source: https://forum.neptunesystems.com/showthread.php?7399-Transfering-an-Apex-To-or-From-Someone-Else Quote Link to comment Share on other sites More sharing options...
BrianB Posted December 29, 2019 Author Share Posted December 29, 2019 The only thing I am hesitant about is having to start all over and having to redo all my outlet names and time on for the lights etc. Quote Link to comment Share on other sites More sharing options...
Recommended Posts
Join the conversation
You can post now and register later. If you have an account, sign in now to post with your account.
Note: Your post will require moderator approval before it will be visible.