pdxreeftank Posted March 11, 2019 Share Posted March 11, 2019 Hey guys, Not sure if this is where I should post this or not. I have tried the contact us link for the forum with no luck. For some reason it won't let me use my password to log on, I have to click forgot password, and change it that way, then it lets me stay logged in. But as soon as I log out and try to log back in it says the password is not correct. And I am sure I am using the correct one Sorry if this is confusing Thank you Quote Link to comment Share on other sites More sharing options...
albertareef Posted March 12, 2019 Share Posted March 12, 2019 26 minutes ago, pdxreeftank said: Hey guys, Not sure if this is where I should post this or not. I have tried the contact us link for the forum with no luck. For some reason it won't let me use my password to log on, I have to click forgot password, and change it that way, then it lets me stay logged in. But as soon as I log out and try to log back in it says the password is not correct. And I am sure I am using the correct one Sorry if this is confusing Thank you I am pinging our admins here as perhaps they have some ideas. @TheClark @Chief Sorry to hear you are having problems. Quote Link to comment Share on other sites More sharing options...
TheClark Posted March 12, 2019 Share Posted March 12, 2019 3 hours ago, pdxreeftank said: Hey guys, Not sure if this is where I should post this or not. I have tried the contact us link for the forum with no luck. For some reason it won't let me use my password to log on, I have to click forgot password, and change it that way, then it lets me stay logged in. But as soon as I log out and try to log back in it says the password is not correct. And I am sure I am using the correct one Sorry if this is confusing Thank you Ah, sorry to hear that, you are the second person to report this. We will pass this along, thank you! 1 1 Quote Link to comment Share on other sites More sharing options...
TheClark Posted March 12, 2019 Share Posted March 12, 2019 Ticket opened, hopefully we get some help soon for ya... 1 1 Quote Link to comment Share on other sites More sharing options...
What_The_Frag Posted March 12, 2019 Share Posted March 12, 2019 I'm having the same issue. Quote Link to comment Share on other sites More sharing options...
TheClark Posted March 12, 2019 Share Posted March 12, 2019 19 minutes ago, What_The_Frag said: I'm having the same issue. Yes, you are the second person. Thanks for the report! Hopefully with two reports invision takes us seriously... 1 2 Quote Link to comment Share on other sites More sharing options...
TheClark Posted March 13, 2019 Share Posted March 13, 2019 Support reviewed the case and didn't see any issues. Based on that, here is the recommendation from IPB, please give it a shot and report back: @What_The_Frag @pdxreeftank Quote 99% of the time this is caused by a users browser auto filling the password for them as storing an older password, specifically if they have changed this recently. Password managers can also auto-fill this info. For troubleshooting, please have these two users disable any autofill on their browser, or use a different browser for testing that they haven't used on your site before. Then ensuring they use the current password to test with. 1 Quote Link to comment Share on other sites More sharing options...
Ron Posted March 13, 2019 Share Posted March 13, 2019 Wellllll This is a super frustrating issue that drove me nuts for a couple months lol. Definitely helped keep me off here BUT I found the solution to the problem that might help you guys out, an might not. If you log in using your email it will time out an you turn around and use the same password you just set less then 10min ago, you might try using your screen name, not email address. I can't believe it took me as long as it did to just use my name (it's listed as a log in option) but my name (it's my screen name) an the same password I've set as my password 50+ times sticks an doesn't timeout an continues to work if I do have to log back in. Now I'm Not support here but guys try it an let me know if it works for you because I know how it feels to wanna camp on this page 23hrs a day (ya I squeeze time in to sleep) an it's a huge buzz kill to have to reset the password over an over lol. 2 Quote Link to comment Share on other sites More sharing options...
albertareef Posted March 13, 2019 Share Posted March 13, 2019 8 hours ago, Ron said: Wellllll This is a super frustrating issue that drove me nuts for a couple months lol. Definitely helped keep me off here BUT I found the solution to the problem that might help you guys out, an might not. If you log in using your email it will time out an you turn around and use the same password you just set less then 10min ago, you might try using your screen name, not email address. I can't believe it took me as long as it did to just use my name (it's listed as a log in option) but my name (it's my screen name) an the same password I've set as my password 50+ times sticks an doesn't timeout an continues to work if I do have to log back in. Now I'm Not support here but guys try it an let me know if it works for you because I know how it feels to wanna camp on this page 23hrs a day (ya I squeeze time in to sleep) an it's a huge buzz kill to have to reset the password over an over lol. This is interesting. FWIW - I have always used my screen name for log in and haven’t been experiencing this issue. N of 1 I realize... worth a try and if consistent with others having problems would make for good follow up to the support ticket Thanks! Quote Link to comment Share on other sites More sharing options...
TheClark Posted March 13, 2019 Share Posted March 13, 2019 8 hours ago, Ron said: Wellllll This is a super frustrating issue that drove me nuts for a couple months lol. Definitely helped keep me off here BUT I found the solution to the problem that might help you guys out, an might not. If you log in using your email it will time out an you turn around and use the same password you just set less then 10min ago, you might try using your screen name, not email address. I can't believe it took me as long as it did to just use my name (it's listed as a log in option) but my name (it's my screen name) an the same password I've set as my password 50+ times sticks an doesn't timeout an continues to work if I do have to log back in. Now I'm Not support here but guys try it an let me know if it works for you because I know how it feels to wanna camp on this page 23hrs a day (ya I squeeze time in to sleep) an it's a huge buzz kill to have to reset the password over an over lol. Awesome, thanks, I forwarded this along to support. 1 Quote Link to comment Share on other sites More sharing options...
pdxreeftank Posted March 14, 2019 Author Share Posted March 14, 2019 16 hours ago, Ron said: Wellllll This is a super frustrating issue that drove me nuts for a couple months lol. Definitely helped keep me off here BUT I found the solution to the problem that might help you guys out, an might not. If you log in using your email it will time out an you turn around and use the same password you just set less then 10min ago, you might try using your screen name, not email address. I can't believe it took me as long as it did to just use my name (it's listed as a log in option) but my name (it's my screen name) an the same password I've set as my password 50+ times sticks an doesn't timeout an continues to work if I do have to log back in. Now I'm Not support here but guys try it an let me know if it works for you because I know how it feels to wanna camp on this page 23hrs a day (ya I squeeze time in to sleep) an it's a huge buzz kill to have to reset the password over an over lol. This worked! Thank you! I was getting pretty frustrated(I didn't know I could use my screen name to log in either) 2 Quote Link to comment Share on other sites More sharing options...
albertareef Posted March 14, 2019 Share Posted March 14, 2019 36 minutes ago, pdxreeftank said: This worked! Thank you! I was getting pretty frustrated(I didn't know I could use my screen name to log in either) Interesting - glad it helped. I wonder if there is some way we could encourage people to use that option - at least until the larger issue is sorted out. Any ideas @TheClark @Chief? Can we customize the login page with a message? Quote Link to comment Share on other sites More sharing options...
TheClark Posted March 14, 2019 Share Posted March 14, 2019 Good news, either should work now. With all of your help, they found the problem: Quote This should now be corrected for you. The problem here is that the converter was set to use displayname or email, and so this shows on the login form. However the standard login method was only set to display name. Therefore some it would have shown incorrectly. 1 2 Quote Link to comment Share on other sites More sharing options...
Chief Posted March 17, 2019 Share Posted March 17, 2019 Weird. I didn’t know you could log in with an email. Quote Link to comment Share on other sites More sharing options...
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