pledosophy Posted December 30, 2009 Share Posted December 30, 2009 I purchased an Aqualifter back in May for an ATO pump. Last week it stopped working. I saved my box and receipt but the store I purchased it from is no longer in business. The box does state it has a one year warranty. So I googled the company, found a phone number and left a message on a custmoer services reps number. They actually called me back. They didn't ask what I was using it for, they didn't ask me for a copy of my receipt,t hey didn't ask me to send the pump to them, all they asked me was for my address. There sending me a brand new pump, free of charge, I don't even pay shipping, and they apologized for there pump not working. I'm pretty stoked. Thanks Tom Aquarium Products. Quote Link to comment Share on other sites More sharing options...
Randy-S Posted December 30, 2009 Share Posted December 30, 2009 you got to love it when a company actually surprises you with great customer service!(clap) Quote Link to comment Share on other sites More sharing options...
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